Frequently Asked Questions
🛍️ ORDERING
Q: How do I place an order?
A: Simply browse our collections, select your favourite kurti, choose your size and colour, and click "Add to Cart". Proceed to checkout, fill in your delivery details, and choose your preferred payment method (COD or online payment).
Q: Can I order without creating an account?
A: Yes! You can checkout as a guest without creating an account. However, creating an account allows you to track orders and shop faster next time.
Q: How do I know my order is confirmed?
A: Once your order is placed, you will receive a confirmation message on your phone/email with your order details and order number.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placing them. Please contact us immediately on WhatsApp at +91 99307 66932 or email us at aashnasfashioncreation05@gmail.com.
💳 PAYMENT
Q: What payment methods do you accept?
A: We accept:
✅ Cash on Delivery (COD)
✅ UPI (Google Pay, PhonePe, Paytm)
✅ Credit & Debit Cards
✅ Net Banking
✅ EMI options available
Q: Is Cash on Delivery available?
A: Yes! COD is available across India. You pay only when your order is delivered to your doorstep.
Q: Is online payment safe on your website?
A: Absolutely. All transactions are secured with SSL encryption and processed through trusted payment gateways. Your payment information is never stored on our servers.
Q: Are there any extra charges for COD?
A: No extra charges for COD. What you see is what you pay.
🚚 SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders till 31st July 2026. Regular shipping policy applies after the offer period.
Q: How long does delivery take?
A: Standard delivery takes 5–7 business days across India. Metro cities may receive orders in 3–5 business days.
Q: Do you ship across India?
A: Yes, we ship to all major cities and towns across India through our trusted courier partners.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via WhatsApp/SMS. You can track your order at delhivery.com/tracking or on our Track Your Order page.
Q: What if my order is delayed?
A: If your order is delayed beyond the expected delivery date, please contact us on WhatsApp at +91 99307 66932 and we will resolve it immediately.
📏 SIZING & FIT
Q: How do I find my correct size?
A: Please refer to our detailed Size Chart before placing your order. We recommend measuring your bust, waist, and hip and comparing with our size guide.
Q: What sizes are available?
A: We offer sizes from S to 5XL across most products, making our collection inclusive for all body types. Plus size options are available in selected products.
Q: What if the size doesn't fit?
A: Don't worry! We offer easy exchanges within 7 days of delivery. Please refer to our Exchange Policy for details.
🔄 RETURNS & EXCHANGES
Q: What is your return/exchange policy?
A: We offer a 7-day easy exchange policy from the date of delivery. Items must be unused, unwashed, and in original condition with all tags intact.
Q: How do I initiate an exchange?
A: Contact us on WhatsApp at +91 99307 66932 within 7 days of delivery with your order number and reason for exchange. Our team will guide you through the process.
Q: Do you offer refunds?
A: We primarily offer exchanges. Please contact us within 48 hours of delivery if you receive a damaged or incorrect item.
Q: What items cannot be returned?
A: Items that have been worn, washed, or damaged after delivery cannot be exchanged. Sale items may have different return conditions.
👗 PRODUCT & QUALITY
Q: Are your Chikankari products authentic?
A: Yes! All our Chikankari products are handcrafted by skilled artisans from Lucknow — the birthplace of Chikankari embroidery. We work directly with artisans to bring you authentic, handmade pieces.
Q: What fabrics do you use?
A: We use premium quality fabrics including Cotton, Rayon, Chanderi, Georgette, Modal, and Mul Mul — all carefully selected for comfort, breathability, and quality.
Q: How should I care for my Chikankari kurti?
A: We recommend:
• Hand wash in cold water with mild detergent
• Do not bleach or use harsh chemicals
• Dry in shade, away from direct sunlight
• Iron on low heat on the reverse side
• Store in a cool, dry place
Q: Will colours fade after washing?
A: Our fabrics are colour-fast. However, we recommend washing dark colours separately for the first 2–3 washes. Always follow care instructions on the label.
🎁 OFFERS & DISCOUNTS
Q: Do you have any ongoing offers?
A: Yes! We currently offer:
🎉 Buy 2 kurtis — Get 10% OFF
🎉 Buy 3 kurtis — Get 20% OFF
🚚 FREE Shipping on all orders till 31st July 2026
Q: How do I apply a discount code?
A: Automatic "Discount Code" is applied at checkout before completing your payment.
Q: Do you have a loyalty programme?
A: We are working on an exciting loyalty programme for our valued customers. Follow us on Instagram @chikankari.by.afc for updates!
📞 CONTACT & SUPPORT
Q: How can I contact you?
A: You can reach us through:
📞 WhatsApp/Call: +91 99307 66932
✉️ Email: aashnasfashioncreation05@gmail.com
📍 Address: B1102 Nav Parmanu CHS, Nagesh Patilwadi, Chembur, Mumbai - 400071
Q: What are your customer support hours?
A: Our team is available Monday to Saturday, 10 AM to 7 PM IST. We typically respond within 2–4 hours on WhatsApp.
Q: I have a complaint. Who do I contact?
A: We take all complaints seriously. Please WhatsApp us at +91 99307 66932 with your order number and issue. We aim to resolve all complaints within 24 hours.
Q: Do you take bulk or wholesale orders?
A: Yes! For bulk orders (10+ pieces), please contact us directly on WhatsApp at +91 99307 66932 for special pricing and arrangements.
Still have questions? We're here to help! 🤍
WhatsApp us at +91 99307 66932